SELECTED DELIVERY

Case Studies

Selected work across software, AI, data and platform delivery, showing how technology decisions translate into measurable operational outcomes.

DELIVERY IN PRACTICE

Technology That Moves Into Production

Our case studies reflect the kind of work Digizal is built around: software, AI, data and platform initiatives that solve operational problems and continue to deliver value after launch.

From automation and intelligent workflows to enterprise platforms and data foundations, each engagement is shaped around measurable outcomes, maintainable architecture and the realities of the organisation using it.

  • All Initiatives
  • Platform Delivery
  • Data & Intelligence
  • AI Automation
  • Cloud & Infrastructure
Intelligent Customer Service Platform
AI AutomationTechnology

Intelligent Customer Service Platform

68% of customer enquiries automated within 90 days

AI platform that automated 68% of customer enquiries and reduced average response time from 4 hours to under 2 minutes.

Enterprise LLM Integration Platform
PlatformFinancial Technology

Enterprise LLM Integration Platform

Research preparation time reduced by 55%

Private LLM platform for document search, regulatory summarisation, and draft generation, cutting internal research time by 55%.

Multi-Vendor E-commerce Platform
PlatformRetail

Multi-Vendor E-commerce Platform

Vendor onboarding reduced from 3 weeks to 4 days

Marketplace platform that scaled from 12 to 38 vendors in 6 months, with vendor onboarding time cut from 3 weeks to 4 days.

AI Voice Synthesis Engine
AI AutomationMedia and Technology

AI Voice Synthesis Engine

Audio production costs reduced by 70%

AI-powered voice synthesis engine delivering personalised audio content generation for enterprise and consumer applications.

Enterprise Video Streaming Platform
Platform DeliveryMedia and Technology

Enterprise Video Streaming Platform

Access control incidents reduced to zero

Scalable video hosting and streaming platform with access controls, analytics and content delivery optimisation.

Document Management System
Platform DeliveryProfessional Services

Document Management System

Document approval cycle reduced from 6 days to under 24 hours

Real-time collaborative document platform with version control, permissions management and third-party integrations.

Analytics Platform Foundation
Data IntelligenceFinancial Technology

Analytics Platform Foundation

Dashboard refresh time reduced from 2 days to under 15 minutes

Dashboards, reporting models and data pipelines designed for clarity and scale.

E-commerce Process Automation
AutomationE-commerce

E-commerce Process Automation

Manual processing effort reduced by 72%

Back-office automation, inventory workflows and operational visibility.

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